FREQUENTLY ASKED QUESTIONS

Q: Why do I need a security system?

A: According to a 2000 survey by the National Burglar and Fire Association, 90% of convicted burglars said they would avoid a house protected by an alarm system.

While no security system is completely penetration proof, an ADT monitored home security system makes your home three times less likely to be burglarized*.

*U.S. Department of Justice, 1999

Q: What benefits can I expect from my ADT Monitored Home Security System?

  • A: 24/7 home security monitoring

  • Home automation power through ADT Pulse, including mobile apps and more.

  • Instant communication with ADT through Two-Way Voice

  • 20% off of your home insurance


Q: How much will the ADT monitoring service cost?

A: For less per day than you might spend on a cup of coffee, and less than the average homeowner's insurance deductible per year, you can help protect your home and family with ADT. Monitored home security packages start at just $36.99 per month.


Q: How soon will my system be installed?

A: At the time you order your system, we will ask you to select your preferred installation date and a time that fits your schedule.


Q: What are the main components of the ADT monitored home security system?

A: The Basic Package starts at just $36.99 per month and includes features that meet most security need:

  • Up to 3 Wireless Door or Window Sensors
  • 1 Wireless Keychain Remote
  • 1 Infrared Pet-Immune Motion Detector
  • 1 Wireless LCD Backlit Keypad
  • 1 Back-Up Battery
  • Panic Buttons: Police, Fire and Medical
  • High Decibel Siren, Hostage Code, Door Chime
  • ADT Yard Sign & Window Decals

An expert installation team will help you determine any additional equipment necessary to meet your individual security needs.


Q: Does ADT offer any guarantees?

A: Every ADT monitored home security system comes with the following guarantees:

ADT Money-Back Service Guarantee*
Their goal is your satisfaction as well as your safety. ADT promises to make every reasonable effort to resolve an installation, service or equipment problem that arises within the first six months as an ADT customer.

If ADT is unable to correct the problem to your satisfaction, ADT will refund the installation charge and/or monitoring fees paid during this initial six month period.

Theft Protection Guarantee*
In the unlikely event that your home gets burglarized while protected by an ADT Monitored Home Security System, ADT will pay up to $500 of your insurance deductible.

Mover's Security Guarantee*
ADT will provide you with a new security system for your new home (Up to $749 Value) if you move after 2 years.

PLUS: Homeowners Insurance Certificate*
While not a guarantee, with most companies you can save up to 20% on your homeowners insurance by providing this ADT protection certificate.

*Certain restrictions apply. See reverse side of actual ADT Guarantee certificate for complete details.


Q: Why does ADT have 4 monitoring centers?

A: ADT's 4 monitoring centers are located in New York, Florida, Texas and Tennessee.

These centers communicate with one another and can be used as backup in case of power failure. These 4 interconnected monitoring centers make ADT monitoring virtually fail safe.


Q: What happens when the alarm goes off?

A: Should your alarm be triggered, a trained ADT professional will use the two-way voice feature on your control panel to verify the emergency. If no password is provided, or if an incorrect password is given, ADT will notify police or other appropriate emergency response services immediately. The ADT monitored home security system is so precise that ADT can detect exactly which window, door or motion sensor has been tripped.

ADT will then provide the appropriate authorities with the location of the intrusion, as well as your name and address.


Q: Does having a home security system really scare off burglars?

A: An ADT yard sign or window decal is a surprisingly effective burglar deterrent. When burglars see your ADT yard sign, they will know immediately that your home is protected by America's #1 monitored home security company. A house without evidence of a monitored security system is a much more likely target. (Source: U.S. Department of Justice, 1999)


Q: Will my pet trigger the motion sensors?

A: Pet-Immune Infrared motion sensors are designed to ignore animals based on weight and heat. These sensors are so advanced that they can detect the difference between an animal and a human by the way heat is allocated throughout the body.


Q: Will my service be compromised when I use my home phone line?

A: No. Your ADT monitored home security system is designed to seize your phone line in case of emergency to call the ADT Monitoring Center immediately. It will then release the line, so a trained professional from one of the four ADT monitoring centers can verify an emergency and dispatch the appropriate emergency response individuals to your home.


Q: Will my alarm system still work if my electricity goes out?

A: Yes. In the case of a power outage, your back-up battery will take over to maintain your alarm protection. In the event of a low battery, a signal will be sent to ADT's Customer Monitoring Center so that they can notify you.


Q: How Does Two-Way Voice work?

A: Two-Way Voice is a hands-free feature that allows you to talk directly to an ADT Dispatcher from anywhere in your home. Your control panel serves as an intercom over which an ADT Dispatcher is able to confirm an emergency situation in your home and ask you for your password code.

Your control panel contains a microphone so strong that it can pick up a normal-volume speaking voice from more than 75 feet - this allows you to communicate with ADT Dispatchers even if you're injured and unable to get to your control panel.


Q: Which areas of my home will be protected?

A: ADT monitored home security systems are designed to help protect the most vulnerable areas of your home - the areas that are most often targeted by intruders. Every ADT monitored system is fully equipped to provide you the most complete protection.

Perimeter - Your system detects potential intruders before they even step inside by securing your home's entry points, such as doors and windows. Your sensors will notify ADT monitoring centers exactly which protected area has detected a break in.

Interior - ADT's state-of-the-art motion detectors act as an invisible blanket of protection over a wide area inside your home. Even if an intruder managed to get past your perimeter security sensors, the wireless infrared detectors inside sense human body heat and movement, instantly activating your system and alerting the ADT monitoring center with detailed information.




The chime feature lets me know when the kids are coming and going. This is something that I now depend on.   -Brenda
I called on Tuesday and they were able to get someone out to my house on Wednesday (next day).   -Gary
READ MORE ABOUT WHAT OUR CUSTOMERS ARE SAYING
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$99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1331.64). Form of payment must be by credit card or electronic charge to your checking or savings account.
Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for any new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.