ADT’s Money-Back Guarantee: A One-Of-A-Kind

Published June 22nd, 2016 | By


ADT Home Security believes in making sure that their customers are fully satisfied with their home security service and equipment. While strides are made every day to ensure happy customers across the country, ADT customers should be protected from more than just burglaries and house fires.

With ADT’s Money Back Guarantee, customers have the chance to get a refund of all paid installation costs and monitoring fees up to 6 months after installation. If there are any reasons that your ADT home security system has not lived up to the full potential that you were hoping for, ADT will place you in consideration of a full refund with no cancellation fee.

Look at any other security company’s policy, and you’ll quickly see that no one comes even close to this time frame. The closest that competitors come to is sixty days, and some others don’t even provide a money-back guarantee at all.

In fact, some regional companies will require that customers who wish to cancel their service pay 100% of the remaining balance of their contract. Depending on who the company is, this could mean expenses in the several hundreds of dollars. If you are not happy with the service of a company, there’s no reason for you to have to pay large sums of money just to terminate your service with no time to really think things through.

Give yourself the time you need

Such a policy isn’t fair, and that’s why ADT gives customers up to six months to truly decide if the service and equipment provided by ADT is right for their home and family.

When you become an ADT customer, you’ll receive an ADT Money Back Guarantee Certificate that breaks down the terms of the guarantee in full detail for you.

Home security and protection is a serious business, and you have the right to really know which service is the right one for your home.

Other ADT Guarantees

While ADT’s Money Back Guarantee is certainly a one-of-a-kind deal, it’s not the only guarantee that protects customers*:

  • ADT Theft Protection – If a burglary occurs in your home while your home security system is armed, ADT can cover your insurance deductible up to $500.
  • Mover’s Security Guarantee – Need to move? If you’ve been a customer of ADT for more than two years, you’ll be inline to receive the Premium Mover’s Package, which includes a FREE home security system in your new location.

*Certain restrictions apply. See ADT Guarantee certificate for full details. 

$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
ADT Pulse Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.