KRQE: Albuquerque-area Man Posing as ADT Employee

Published August 5th, 2015 | By

RIO RANCHO, N.M. (KRQE– People in the Albuquerque-area are warning their neighbors to watch out because they say a suspicious man has been going door to door claiming he’ll upgrade home security systems. Neighbors believe the man may be up to no good.

Meanwhile, police believe this man may be connected to a similar case in Albuquerque.

Rio Rancho Police say they’ve taken several calls recently about a man knocking on doors of homes with ADT Security company signs in their front yard. According to police, the man is then asking people to let him in, claiming he’s at their home to upgrade their security system.always-cares

“Something about their demeanor doesn’t seem right, don’t open the door,” said Capt. Paul Rogers with the Rio Rancho Police Department, speaking on the recent reports about the suspicious security man.

The advice comes after Rio Rancho Police shared a Facebook post from a Rio Rancho man, claiming he had an interaction with a suspicious man who said he ‘was with ADT.’

“Knocking on folks front doors, stating he was from the ADT security systems and wanted access into their home to update their security equipment,” said Capt. Rogers.

Police say at this point, no one has let the guy in to their homes in Rio Rancho. However, multiple people replied to the post on Facebook, detailing similar experiences.

A photo was also attached to the post, showing a man sitting on a front porch. According to the Rio Rancho homeowner who shared it, he took the picture because the man didn’t seem credible. He says the man had no official ADT badge or security company uniform and left in a hurry in an unmarked car after the homeowner claims he tried to call ADT to verify.

“As soon as they try making that phone call and the subject realizes what they’re doing, he makes a quick excuse and leaves the area,” said Rogers.

The homeowner who made the Rio Rancho post deleted the post on Tuesday morning, however, police say they believe it’s credible.

In late 2014, APD investigated a man who used to install equipment for ‘Security USA,’ which used to do business with ADT. According to the police report, the man eventually quit working for Security USA, but kept working with customers after he left the company.

“He was entering homes in Albuquerque under the guise of upgrading their security system,” said Capt. Rogers.

Police say the best thing you can do is to call and verify any appointment and ask for official identification.

“There’s nothing that mandates that you open the door for these folks that are selling from door to door,” said Capt. Rogers.

As for the Albuquerque security guy case, APD has forwarded it to the district attorney’s office for review. In that case, a police report accuses the suspect of taking security system equipment out of homes to either keep it or re-sell it.

So far, Rio Rancho Police say the suspicious security man isn’t wanted because he hasn’t gone into anyone’s homes or taken anything that they know of.

Home Security Team wants to remind customers that ADT technicians will never show up to your home unannounced. We will meet you at your residence only when we have a scheduled installation or consultation appointment. 

If you have questions, please give us a call! 1-800-693-2067


Summer Travel Checklist

Published June 9th, 2015 | By

It’s summer, and you’re about to go on vacation!

Before you settle into permanent vacation relaxation, take a minute to skim through Home Security Team‘s Summer Travel Checklist. There are tips every homeowner can follow before heading out the door to ensure a safe re-entry.

What to do…

home checklist2 weeks in advance:

  • Keep discussions about your travel plans private and off social media. You don’t want to announce to strangers or followers that you will be gone and your house will be empty.
  • Contact the Post Office, your local newspaper, and other delivery services, and halt all deliveries until you return. If possible, ask a neighbor or family friend to pick your paper and mail up daily. This ensures a trusted individual is checking up on your house while you’re away.
  • If you plan to be gone for more than a week, arrange to have your lawn mowed or snow shoveled. Ask a neighbor to set your trash and recycling out on collection day and then retrieve the bins when they’re emptied.
  • Provide contact info in case of an emergency to a trusted friend, family member, or neighbor, and politely ask if they’ll check in on your house while you’re gone, unless they’ll be doing so already.
  • Don’t change the outgoing message on your answering machine. Never use a message that says you’re out of town or provides another number where you can be reached. Instead, call in periodically to retrieve your messages. Before you leave, disable or turn down the ringers on your phones so unanswered rings won’t be heard from outside.
  • Make sure your security system is operating properly. If you don’t have one, consider calling Home Security Team. We can install within a matter of days.

Family running on beach at sunset, rear view

2 days in advance:

  • Set up and activate timers for a few lights around your house. Include a radio too if you’d like.
  • Park your car in the driveway instead of inside the garage. Unplug your automatic garage door opener before you leave.
  • Never record a message on your answering machine that mentions being out of town. Instead, call in every couple days to retrieve your messages, and before you leave disable or turn down ringers so unanswered calls can’t be heard from outside.

Day you leave:

  • If you have one, set your thermostat to a higher temperature, but don’t turn it off.
  • Don’t close blinds and shades tightly. Instead, leave them in their normal positions. Burglars are attracted to homes that remains covered up 24/7.
  • Don’t add your street address to your luggage tag. Instead, include only your name, number, and email address.
  • Take one last walk-through before heading out. Make sure all windows locked. Arm your monitored home security system. Lock the front door.
  • Breathe easy. You’re on vacation now!


WAGT: Home Security Cameras Catch Bike Thieves in the Act

Published May 1st, 2015 | By

bike thiefRecently, in Augusta, Georgia, one of two suspects, Laduris Jordan, was placed in jail after being caught taking bikes on a home surveillance video.

“The Augusta homeowner’s security camera caught the suspects in the act of stealing the bikes off their front porch,” according to WAGT in Augusta. “They say if it wasn’t for the cameras, they would have never been able to catch at least one of the thieves.”

The power of monitored home security

Every 15 seconds, a burglary occurs somewhere in the US, but the majority of burglars are not caught on camera or sentenced for their crimes.

If a monitored home security system can catch a burglar stealing a bike, think of the multitude of other ways it can protect your home, family, and belongings.

Call on an industry leader

ADT is America’s #1 home security provider, in the business for more than 100 years. 

ADT monitored home security systems protect your home 24 hours a day, 7 days a week, when you’re in the house and when you’re on vacation, miles away. Should you encounter bad weather, your ADT monitored home security system will still be going strong, thanks to a backup battery and the four interconnected monitoring centers we rely on throughout the country.

protect-your-home-and-contentsProtect all areas of your home

ADT monitored home security systems are designed to help protect the most vulnerable areas of your home—the areas that are most often targeted by intruders. That means, both indoors and outdoors.

Outdoors: Your system detects potential intruders before they even step inside by securing your home’s entry points, such as doors and windows. Your sensors will notify ADT monitoring centers exactly which protected area has detected a break in.

Indoors: ADT’s state-of-the-art motion detectors act as an invisible blanket of protection over a wide area inside your home. Even if an intruder managed to get past your perimeter security sensors, the wireless infrared detectors inside sense human body heat and movement, instantly activating your system and alerting the ADT monitoring center with detailed information.


You want to feel safe when you go to bed at night, when you leave your house in the morning. You deserve to feel safe when you do something as simple as lock your bike to your porch.

Let ADT Home Security help. Call today and tell us about your home security concerns.



$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
ADT Pulse Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.